Warranty, Shipping & Returns
Industry-leading 1-Year Unlimited Bumper-to-Bumper warranty with 5-Year Builder’s Defect coverage, free shipping on all orders, and hassle-free returns. We stand behind every product we sell.
1-Year Bumper-to-Bumper
Unlimited full-service coverage. Parts, labor, even abuse — no exceptions.
Free Shipping
Free ground shipping on all orders within the continental US.
Money-Back Guarantee
Full refund within 15 days. 50% refund within 30 days.
🛡️ Unlimited Bumper-to-Bumper 1-Year Full Service or Replacement Warranty
We are so certain that our machines are unparalleled in terms of output, durability, and reliability that we offer the most comprehensive warranty in the industry. Every Bio3Blaster ozone generator comes with two layers of warranty protection:
🛡️ 1-Year Full Service Warranty
For one full year from the date of shipment, we will completely repair or replace your machine FREE — regardless of the reason. This is a true unlimited bumper-to-bumper warranty.
The cost to you for repair or replacement is NOTHING. We cover parts, labor, and everything in between. Buyer is only responsible for shipping the unit to us.
🔧 5-Year Builder’s Defect Warranty
We realize that occasionally mistakes happen. If you receive a machine with a manufacturing defect, we will repair or replace it for up to 5 full years from date of purchase.
This covers any defect in materials or workmanship — giving you long-term confidence in your investment.
What’s Covered Under 1-Year Bumper-to-Bumper — EVERYTHING
- Ozone plates/cells — Full replacement
- Fans and motors — Repair or replacement
- Electrical components — Timers, switches, wiring
- Housing and case — Any damage
- Labor costs — No charge for warranty repairs
- Unlimited claims — No cap on the number of repairs during coverage period
- Abuse coverage — Dropped, damaged, you name it — we fix or replace it
“Bumper-to-Bumper” means exactly what it sounds like — if anything goes wrong with your unit during the first year, we fix it or replace it. Period. No questions asked.
What’s NOT Covered Under 5-Year Builder’s Defect
- Damage from misuse, abuse, or accidents (covered under 1-year only)
- Damage from improper voltage or power surges
- Cosmetic damage that doesn’t affect function
- Unauthorized modifications or repairs
⚠️ Keep Your Proof of Purchase
Warranty claims require proof of purchase (order confirmation email or receipt). We recommend saving your order confirmation email.
How to File a Warranty Claim
- Contact us by phone (800-240-8514) or email (industrialozone@gmail.com)
- Describe the issue — We’ll troubleshoot with you over the phone
- If repair is needed — Ship the unit to our Ohio facility
- Fast turnaround — We strive to repair or rebuild every machine within 24-48 hours of receiving it
- Return shipping — We pay for return shipping on warranty repairs
🔧 Service & Repair
We know how important your ozone machine is to your life or business. Your Bio3Blaster is your money-maker, and we want to keep it running in top shape at all times.
Designed for Easy Maintenance
- Our machines are designed so the average person can replace plates and even transformers with simple tools in just a few minutes
- Free phone hotline for technical and repair questions
- Complete warranty service and repair available if you prefer professional service
- 24-48 hour turnaround on most repairs
For most repairs, simply update your warranty and the repair is FREE. Contact us at 800-240-8514 for help.
🚚 Shipping Information
Free Shipping
We offer FREE ground shipping on all orders within the continental United States. No minimum order required.
| Destination | Method | Estimated Time | Cost |
|---|---|---|---|
| Continental US | Ground (UPS/FedEx) | 3-7 business days | FREE |
| Alaska & Hawaii | Ground + Air | 7-14 business days | Contact for quote |
| Canada | International | 7-14 business days | Contact for quote |
| International | International | 14-21 business days | Contact for quote |
Processing Time
Orders placed before 2:00 PM EST on business days typically ship the same day. Orders placed after 2:00 PM or on weekends ship the next business day.
Order Tracking
Once your order ships, you’ll receive an email with tracking information. You can also contact us anytime to check on your order status.
📍 Shipping from Ohio
All orders ship from our facility in Elyria, Ohio. Estimated delivery times:
- East Coast: 2-4 business days
- Midwest: 1-3 business days
- West Coast: 5-7 business days
- South: 3-5 business days
↩️ Returns & Refunds
Money-Back Guarantee
We guarantee that if you are not satisfied with the output or quality of any of our machines:
100%
Full Refund
Return within 15 days of delivery
50%
Half Refund
Return within 30 days of delivery
Return Conditions
- Item must be in original packaging
- Item must be in resalable condition (not damaged)
- All accessories and manuals must be included
- Return shipping is the customer’s responsibility (unless defective)
- Refund processed within 5-7 business days of receiving return
How to Return an Item
- Contact us within 30 days of delivery
- Get a Return Authorization (RA) number — Required for all returns
- Pack the item securely in original packaging
- Ship to our Ohio facility — We’ll provide the address
- Refund issued once we receive and inspect the item
Defective Items
If your item arrives damaged or defective, contact us immediately. We’ll arrange for a replacement or refund at no cost to you, including return shipping.
Exchanges
Want to exchange for a different model? No problem! Return your original purchase and place a new order for the model you want. We’ll process both transactions promptly.
Extend Your Warranty — $99/Year
Want extra peace of mind? Extend your 1-Year Unlimited Bumper-to-Bumper warranty for just $99 per year. Same full coverage — parts, labor, everything — for as long as you keep renewing. Turn your machine into a lifetime investment.
Annual Warranty Extension
$99/year
- Same unlimited bumper-to-bumper coverage
- Parts and labor included
- Renew annually — no long-term commitment
- Can be added at any time during or after original warranty
- Extends full-service benefits indefinitely
Call 800-240-8514 to add warranty extension to your purchase.
Frequently Asked Questions
Questions? We’re Here to Help
Monday – Friday, 8:00 AM – 4:00 PM EST
Why Buy From Us?
BBB Accredited
A+ rating since 2009. Trusted by thousands of customers.
American Company
Based in Elyria, Ohio. Real people answer our phones.
Expert Support
Free lifetime phone support before and after your purchase.