Warranty, Shipping & Returns
Industry-leading 3-year warranty, free shipping on all orders, and hassle-free returns. We stand behind every product we sell.
3-Year Warranty
Full coverage on all ozone generators. Parts and labor included.
Free Shipping
Free ground shipping on all orders within the continental US.
30-Day Returns
Not satisfied? Return within 30 days for a full refund.
🛡️ 3-Year Warranty Coverage
Every Bio3Blaster ozone generator comes with our industry-leading 3-year manufacturer’s warranty. We build our machines to last, and we stand behind them.
What’s Covered
- Ozone plates/cells — Full replacement if defective
- Fans and motors — Repair or replacement
- Electrical components — Timers, switches, wiring
- Housing and case — Manufacturing defects
- Labor costs — No charge for warranty repairs
What’s NOT Covered
- Damage from misuse, abuse, or accidents
- Damage from improper voltage or power surges
- Normal wear on replaceable parts (ozone plates after 3 years)
- Cosmetic damage that doesn’t affect function
- Unauthorized modifications or repairs
⚠️ Keep Your Proof of Purchase
Warranty claims require proof of purchase (order confirmation email or receipt). We recommend saving your order confirmation email.
How to File a Warranty Claim
- Contact us by phone (800-240-8514) or email (industrialozone@gmail.com)
- Describe the issue — We’ll troubleshoot with you over the phone
- If repair is needed — We’ll provide a return shipping label
- Turnaround — Most repairs completed within 5-7 business days
- Return shipping — We pay for return shipping on warranty repairs
🚚 Shipping Information
Free Shipping
We offer FREE ground shipping on all orders within the continental United States. No minimum order required.
| Destination | Method | Estimated Time | Cost |
|---|---|---|---|
| Continental US | Ground (UPS/FedEx) | 3-7 business days | FREE |
| Alaska & Hawaii | Ground + Air | 7-14 business days | Contact for quote |
| Canada | International | 7-14 business days | Contact for quote |
| International | International | 14-21 business days | Contact for quote |
Processing Time
Orders placed before 2:00 PM EST on business days typically ship the same day. Orders placed after 2:00 PM or on weekends ship the next business day.
Order Tracking
Once your order ships, you’ll receive an email with tracking information. You can also contact us anytime to check on your order status.
📍 Shipping from Ohio
All orders ship from our facility in Ohio. Estimated delivery times:
- East Coast: 2-4 business days
- Midwest: 1-3 business days
- West Coast: 5-7 business days
- South: 3-5 business days
↩️ Returns & Refunds
30-Day Money-Back Guarantee
We want you to be completely satisfied with your purchase. If for any reason you’re not happy, you may return your ozone generator within 30 days of delivery for a full refund.
Return Conditions
- Item must be in original packaging
- Item must be in resalable condition (not damaged)
- All accessories and manuals must be included
- Return shipping is the customer’s responsibility (unless defective)
- Refund processed within 5-7 business days of receiving return
How to Return an Item
- Contact us within 30 days of delivery
- Get a Return Authorization (RA) number — Required for all returns
- Pack the item securely in original packaging
- Ship to our Ohio facility — We’ll provide the address
- Refund issued once we receive and inspect the item
Defective Items
If your item arrives damaged or defective, contact us immediately. We’ll arrange for a replacement or refund at no cost to you, including return shipping.
Exchanges
Want to exchange for a different model? No problem! Return your original purchase and place a new order for the model you want. We’ll process both transactions promptly.
Extended Warranty Options
Want extra peace of mind? We offer extended warranty options that extend your coverage beyond the standard 3 years.
5-Year Protection
$99
Extends coverage to 5 years total
Lifetime Protection
$199
Coverage for as long as you own the unit
Contact us to add extended warranty to your purchase.
Frequently Asked Questions
Questions? We’re Here to Help
Monday – Friday, 9 AM – 6 PM EST
Why Buy From Us?
BBB Accredited
A+ rating since 2009. Trusted by thousands of customers.
American Company
Based in Ohio. Real people answer our phones.
Expert Support
Free phone support before and after your purchase.